Business users are clamoring for IM, but many network architects turn a cold eye to it because of
security dangers such as worms, spam, phishing attacks, unauthorized release of sensitive data, etc. Yet, according to a December 2005 Gartner report, by 2010, 90 percent of business users with business e-mail accounts will have IT-controlled IM accounts.
"As IM traffic becomes increasingly higher in volume and potentially higher in value, organizations will need to adopt ‘enterprise class’ IM technologies as well as IM hygiene (security) services to ensure efficient, integrated, reliable and secure use of IM technologies," the report notes.
Here’s 11 steps to help make sure people on the network get the most out of IM, but without the dangers…Networking Pipeline | Protect Your Network From Instant Messaging Risks
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